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Tenant Guide

Before you start looking for a property to rent you must make sure you have the documentation that you will need to produce to us.

  • Proof of ID: eg Passport, EE Member State Identity Card or photo driving licence
  • Proof of Address: eg Council tax bill, utility bills
A list will be given to you of the acceptable documents we accept. The same document should NOT be used for verification of ID and proof of address
  • 3-6 months bank/building society statements
  • 3-6 months salary slips
Letter from accountant verifying income. This must be on headed paper stating year to date income and income projection for the year. This must be signed by the accountant.
As a guide we will be looking to see if your annual income is at least 2.5% of your monthly rent. If your income is below this income threshold, we will look to see if the Landlord will accept a guarantor or require you to pay a few months’ rent in advance and/or a higher security deposit.

Once you have decided on how much you can afford in rent, area and type of property you are looking for, you can know start your search for a property to rent. Some landlords do not like tenants smoking in the property, others will not allow pets. If you have a dog then you will have to sign a separate Pet Agreement and the landlord might require a Pet deposit. If you require any special requests eg. furniture added or removed, speak to us at the viewing or as soon as possible afterwards so we can put your request to the landlord.


On applying for a tenancy we will at the outset carry out a Right to Rent check see www.goverment/publications/right-to-rent-document-checks-a-user-guide for further information.

We will need you to attend the office with the original acceptable documents as well as any relevant UK visas that allow you to live in the UK. We are required to check these documents in your presence and take copies for our file.
Once this is carried out we will send you the following documents:
  • How to rent leaflet
  • Credit reference form
  • Tenancy application form
  • List of our tenant fees

You will return/provide us with:
  • Proof of ID
  • Proof of address
  • 3-6 months bank statements
  • 3-6 months salary slips/letter from your accountant as outlined above if self-employed.
  • Completed tenancy application form
  • Completed credit reference form

There will also be an administration/reference fee to be paid as outlined in the list of tenants’ fees sent to you.

Employment reference

We will write to your current employer to verify your employment status. Your employer must confirm your start date, annual salary and position held.
Previous landlord reference:

This will be requested from your current landlord and managing agent.

Once the references are taken and are satisfactory , we can, then move towards an agreed moving in date. We would have discussed this at the beginning of this process and agreed a provisional move in date that is suitable for both you and the Landlord.

Leading up to the moving in date

A draft of the tenancy agreement will be sent to you prior to signing so you have the opportunity to raise any questions before signing.

Once you have signed the tenancy agreement and paid the security deposit, initial rent and any other fees,  you will now be ready to move in. You will be advised whether we will be manging the property, or the landlord. If it is the landlord then his/her full contact details will be given to you. If we are managing the property, we will deal with any questions relating to maintenance, rent and the tenancy agreement.

Moving in Date

A check in clerk will meet you at the property to hand over the keys and prepare an inventory, this is carried out by a third-party company. A copy of the report will be sent to you within 7 working days. You must raise any issues with us within 7 days otherwise you are deemed to accept its contents.

It is your responsibility to notify the relevant agencies as to: 
Council tax

You will receive from us within 7 days of moving in:
  • A copy of the Tenancy Agreement including the Prescribed information
  • TDS certificate re deposit
  • Leaflet “What is the Tenancy Deposit Scheme
  • Copy EPC
  • Inventory
  • Gas Safe certificate